FAQs – Zunn Fashion


The dress that I am planning to buy is sleeveless and comes without a trouser and stole. What should I do now?

No problem – Minor alterations and addition of sleeves (to dresses without sleeves) can be done at a minimal cost provided the design of the outfit is such that sleeves addition is possible. You may also order a stole and trouser separately for your dress. Once your order has been placed, just email us your alteration/add-on requirements along with your Order No to our Customer Service team at [email protected] and they will process your request accordingly. This service is not available for Cash on Delivery customers.

How can I purchase?

Shopping online at House of Zunn is very easy:

– Once you have found an item, click on the “BUY NOW” button.
– You can see your shopping cart, if you want to purchase another item with it so click on “CONTINUE SHOPPING” button and if you are done then click on “PROCEED TO CHECKOUT” button

Do I register?

No you can place an order as a Guest as well without having to register.

Forgot my password. What should I do?

If you have forgotten your password, “FORGOT PASSWORD” instructions on the SIGN IN page

Which size should I choose?

All products are sold according to the standard size chart of House of Zunn. But as sizes can vary, we have provided the actual dimensions of each product for you to compare with your own body measurements. In addition, our customer care team can answer all your questions on sizing and fit – simply email [email protected] for advice.

What payment methods you offer?

We accept Western Union, Visa, MasterCard, American Express, Personal Cheque and Pay Orders etc. Orders are only processed upon receipt of payment in our account.

Is it secure to use my credit card on your site?

Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system.

Do I need to sign for my order as an authorization?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.

Why is my order marked as Pending?

To avoid the risk of fraudulent transactions, all the orders and payments are reviewed by our online risk/fraud dept. Once your payment is approved, you will receive a notification via email and your order will be marked as “Paid”; automatically. The review process usually takes around 4-48 hours.

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Can I add more dresses to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

How will I know you received my order & when will payment be deducted?

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of order placement. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only refund your credit card payment for the value of the items not in stock.

Can I track my order?

Once your payment has been made successfully, you will be able to track your order instantly through courier service provider after entering tracking number which will be provided to you via e-mail.

Where is my order?

We aim to dispatch all orders within 4 weeks. Estimated delivery times are to be used as a guide only, House of Zunn is not responsible for any delays caused by destination customs clearance processes.

Can I order as a gift?

We can deliver to addresses other than the address associated with your payment card. We  are sorry but we dont offer a gift wrapping service at the moment.

Can I order online and collect at your outlet?

Yes you can.

How are your products priced?

Our prices are listed in Pakistani Rupees.

How can I contact customer services?

You can simply email at [email protected]

What is the process to cancel my order?

Once your order has been placed, it is not possible to cancel.

How do I return the purchased item?

We have a no refund / no exchange policy.

How much does delivery cost?

Different locations have different delivery costs. The delivery cost is calculated instantly during the checkout process.

I have emailed customer services, but I haven''t had a reply.

Please allow at least one working day for us to deal with your query. I've seen an item in store, and I want to order it from the website. We stock the majority of the House of Zunn range online, if you don’t find your required dress online, just simply email us at [email protected].

Is it necessary to provide you an e-mail address?

We need your e-mail address in order to send you important information about your order, including order confirmations and tracking details. If you do not provide an e-mail address, you will not be able to order.

Still waiting for my order...

Your delivery should take no longer than 3-4 weeks after the day you place your order. You can track your order directly through your tracking number on the site of courier service provider.

What happens if you can't deliver to my address?

Sometimes there may be problems delivering to the address which you have given us. If this happens, we will contact you to discuss this.

What happens if the product I've ordered isn't in stock?

Our website system is designed to ensure that stock levels are always accurate, and that products ordered are available. Unfortunately, there may sometimes be errors, and occasionally products which are available from our website may be out of stock in our warehouse. If this happens, we will only ship you any items from your order which are in stock. You will not be charged for out of stock items.



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