Terms & Conditions

You (“You” or “End User” or “Your” or “Buyer” or “Customer”) are required to read and accept all of the terms and conditions laid down in this Terms and Conditions (“Terms and Conditions” or “TERMS AND CONDITIONS” or “Terms” or “Agreement”) and the linked Privacy Policy, before you may use www.zunndesigns.com (hereinafter referred to as “Site” or “House of Zunn” or “House of Zunn Online Store ” or “we” or “our”). The Site allows you to browse, select and purchase Clothing and Accessories (“Goods” or “Products” or “Services”).

Your use of this website www.zunndesigns.com (hereinafter referred to as the “Site”) and its related sites, services and tools. These TERMS AND CONDITIONS are effective upon acceptance and governs the relationship between you and House of Zunn having its registered office in Karachi, Pakistan including the sale and supply of any Products on the Site. House of Zunn’s website and related services are made available to you pursuant to the following Terms of Usage of House of Zunn Services and any other rules posted on our Web Stores. By visiting, purchasing and continued browsing of www.zunndesigns.com, you are accepting and consenting to the practices described in the Terms of Usage of House of Zunn Services.

We may modify the Terms of Usage of House of Zunn from time to time, and your continued use of this Web Store (or any of our other Web Stores) following such change shall signify your agreement to be bound by the modified Terms of Usage of House of Zunn Services. For those persons wishing to use our services, they must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our policies relating to the Customer Support and Privacy Policy.

Please read the Terms of Usage of House of Zunn Services and check back often. If you do not agree to any change to the Terms of Usage of House of Zunn Services, then you must immediately stop using the Web Store. The Company may amend this Agreement and/or the Privacy Policy at any time by posting a revised version on the Site. All updates and amendments shall be notified to you via posts on website or through e-mail. The revised version will be effective at the time we post it on the Site, and in the event you continue to use our Site, you are impliedly agreeing to the revised TERMS AND CONDITIONS and Privacy Policy expressed herein. In addition, if the revised version of this Agreement includes a Substantial Change, we will provide you with 30 days’ prior notice of such Substantial Change as per the Notification Preferences provided by you. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this Agreement. For the purpose of this Agreement, the term “Substantial Change” means a change to the terms of this Agreement that materially reduces your rights or increases your responsibilities.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY:

If these Terms and Conditions conflicts with any other document, the Terms and Conditions will prevail for the purposes of usage of the Site. As a condition of purchase, the Site requires your permission to send you administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt out of our promotional emails anytime by clicking the UNSUBSCRIBE link at the bottom of any of our email correspondences. Please see our Privacy Policy for details. We shall have no responsibility in any manner whatsoever regarding any promotional emails or SMS/MMS sent to you. The offers made in those promotional emails or SMS/MMS shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide you any information regarding such change.

By placing an order, you make an offer to us to purchase products you have selected based on standard Site restrictions, Merchant specific restrictions, and on the terms and conditions stated below. You are required to create an account in order to purchase any product from the Site. This is required so we can provide you with easy access to print your orders and view your past purchases.

To read the complete Terms and Conditions, please see below:

DESCRIPTION OF SERVICES:

In the Site, We provide users with access to clothing and accessories that can be purchased at the price mentioned on the site.

GENERAL:

This Agreement sets forth the terms and conditions that apply to the use of the Site by the User. By using this Site, the User agrees to comply with all of the TERMS AND CONDITIONS hereof. The right to use the Site is personal to the User and is not transferable to any other person or entity. The User shall be responsible for protecting the confidentiality of their password(s), if any. The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Company, and the Company shall not be responsible for any data lost while transmitting information on the internet. While it is the Company’s objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the Site may be interrupted, suspended or terminated from time to time. The Company shall have the right at any time to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Company may discontinue disseminating any portion of information or category of information may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.

Electronic Communications

When you visit House of Zunn or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of House of Zunn or its content suppliers. The compilation of all content on this site is the exclusive property of House of Zunn. All software used on this site is the property of House of Zunn or its software suppliers.

Trademarks

House of Zunn has filed its application for registration under the Trade and Merchandise Act and Rules at globally under different classes and awaiting registration. Any violation of our trademarks will be liable for legal action.

Privacy Policy

This Privacy Policy governs the manner in which House of Zunn collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.zunndesigns.com website (“Site”). This privacy policy applies to the Site and all products and services offered by House of Zunn.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

 Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 How we use collected information

House of Zunn may collect and use Users personal information for the following purposes:

– To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

– To improve our Site

We may use feedback you provide to improve our products and services.

– To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

– To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

 Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

House of Zunn has the discretion to update this privacy policy at any time. When we do, we will send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 SHIPPING:

House of Zunn will deliver its products almost all over the world (Please refer to the list of countries we deliver our products). Therefore the shipping charges will be included in the final bill. The charges will vary from country to country.

We endeavour to deliver the products to Users within 4 weeks after the date of purchase and payment has been received in our account.

Factors that may cause delays include delay in delivery through the courier partner, transporters’ strike etc. We reserve the right to make delivery of the goods by instalments. If the goods are to be delivered in instalments, each delivery will constitute a separate contract. You may not treat the contract (as a whole) as repudiated if we fail to deliver any one or more of the instalments or if you have a claim in respect of any one or more of the instalments. If you fail to take delivery of the goods, we may at our discretion charge you for the additional shipping cost.

Please note we ensure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a third party recipients for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us of our obligation, and transfer of responsibility in the same way. Kindly note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by third party delivery agencies and/or due to time required for statutory clearances during the delivery process.
All of House of Zunn orders are shipped door-to-door from our showroom to your provided shipping address via International Courier Companies like UPS / DHL / FedEx.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form.
Courier will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call Courier Company Customer Service at their local number and quote your tracking number to trace your package.

DUTIES

House of Zunn does not take responsibility for any Import Duties/Taxes. They will be borne by the customer.

RETURNS POLICY

In the odd case that you do not love your House of Zunn products, here is our policy on returns:

1.  We are unable to accept returns on any products.

  1. In case of ordering of a wrong size, we can offer to replace the product however to-and-fro shipping charges will have to be borne by the customer.
  1. Only in exceptional cases where the garment is damaged in transit or wrong order delivery, a ‘return’ request along with photograph of damaged product(s) at service@zunndesigns.com can be sent. The request will be reviewed at our end and communicated to you via email.
  1. Upon authorization of returns, we will gladly offer you an exchange or a credit note. We do not offer refunds.
  1. All returns are subject to verification by our team at House of Zunn.

PRICING POLICY:

Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Pakistan Rupees represents the full price of the product and international shipping charges, unless specified otherwise in the Shipping Fees.
With respect to items sold on www.zunndesigns.com, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.
Despite our best efforts, a small number of the items in our catalogue may be mispriced. If we discover a mispricing, we will do one of the following:

  • If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.
  • If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
  • Please note that this policy applies only to products sold and shipped by www.zunndesigns.com.

The prices displayed on this site are quoted in Pakistan Rupee currency which you can view in your preferred currency using the currency converter link. This currency converter is only indicative and a value added tool. The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank / credit card provider on the date of billing.

Customers buying from outside Pakistan will also incur carriage/shipping costs and any duties levied by the jurisdiction to which you have specified delivery.

 ACCEPTANCE OF YOUR ORDER:

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is an acceptance of your order and is subject to receipt of payment in our account.

The sale contract is therefore concluded in Karachi, Pakistan and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out above.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the House of Zunn Web Store whether or not that merchandise has been sold; removing, screening or editing any materials or content on the House of Zunn Web Store; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

 CANCELLATIONS BY THE USER:

In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount (after deducting the relevant charges attached to the order cancellation). The charges will be communicated to you before the cancellation of your order. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.

 

PAYMENT:

Credit card and Debit card Payment can be made by Visa, MasterCard, and other cards through secure payment gateway of UBL go green. Payment will be debited and cleared from your account upon receipt of your order by House of Zunn. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to House of Zunn, we will not be liable for any delay or non-delivery.

We take all reasonable care to make our Web Store as secure as we can make it. All credit card transactions on this site are processed using UBL go green, a secure online payment gateway that encrypts your card details in a secure host environment.

To help ensure that your shopping experience is safe, simple and secure, House of Zunn uses Secure Socket Layer (SSL) technology.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Web Store.

House of Zunn also accepts payment through Cross Cheque, Western Union (Please call for details) as well as cash payment at our store in Karachi.

 FRAUDULENT / DECLINED TRANSACTIONS

We may constantly monitor the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing our services fraudulently shall be liable for legal actions under applicable law and we reserve the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions. We reserve the right to immediately delete such account and dishonour all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.

 Reviews, comments, communications, and other content

Visitors may post reviews, comments, and other content; send e-Gift Certificates and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Www.zunndesigns.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant www.zunndesigns.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant www.zunndesigns.com and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Www.zunndesigns.com or its affiliates for all claims resulting from content you supply. www.zunndesigns.com has the right but not the obligation to monitor and edit or remove any activity or content. Www.zunndesigns.com takes no responsibility and assumes no liability for any content posted by you or any third party.

 

Disclaimer of warranties and limitation of liability

This site is provided by www.zunndesigns.com on an “as is” and “as available” basis. ww.zunndesigns.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, House of Zunn disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Www.zunndesigns.com does not warrant that this site, its servers, or e-mail sent from House of Zunn are free of viruses or other harmful components. House of Zunn will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

 

Indemnification

You agree to defend, indemnify and hold House of Zunn and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

 Applicable Law

By visiting www.zunndesigns.com, you agree that the laws of Pakistan, under the jurisdiction of the Karachi High Court, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Www.zunndesigns.com or its affiliates.

 Disputes

Any dispute relating in any way to your visit to www.zunndesigns.com or to products you purchase through Www.zunndesigns.com shall be submitted to confidential arbitration in Karachi, Pakistan, except that, to the extent you have in any manner violated or threatened to violate www.zunndesigns.com’s intellectual property rights, www.zunndesigns.com may seek injunctive or other appropriate relief in any court in Pakistan or internationally, and you consent to exclusive jurisdiction and venue in such courts.
Arbitration under this agreement shall be conducted under the rules then prevailing under the Pakistan Arbitration Act. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Site policies, modification, and severability, please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to www.zunndesigns.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

 Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: info@zunndesigns.com.